Do your customer service professionals need a boost?
Do they need a reminder of the importance of customers and the difference that
they make in keeping those customers happy?
Then have them join us for this essential webinar about creating
customer service that truly R.O.C.K.S! =
Responsive to needs of customers
Observant and takes initiative, especially in problem solving
Cares about customer's problems and issues
Knowledgeable about all products and services
Solution focused - always focused on problem solving for the customer
Your Instructor:
Dave Tippett, PHR, Director, On-Site Training and Consultation is well known in the Northwest Ohio and Southeast Michigan business community for his enthusiasm, training creativity and commitment to helping people work better, together. he has a rich history as a problem solver and provider of excellent customer service over the past 24 years. Dave has provided training for a number of area companies and organizations, too numerous to mention. He is also Past President of two area Human Resources organizations (SHRM chapters), served a Co-Chair for three large regional HR conferences, is a published and award winning playwright and author. |
