Making a Difference in a Diverse Workplace

Seek Common Ground

What are the consequences to our workplace when employees and even customers are focused on differences instead of seeking common ground?

Many times, these consequences can include:

• Unresolved employee conflict, leading to inferior customer service
• Potential harassment claims
• Toxic assumption making and labeling leading to a quick erosion of teams and trust
• Failure to address real issues due to fear of conflict or resentment
• Retention concerns climb as good people seek other jobs to get away from a disrespectful workplace
• Missed opportunities to leverage the unique backgrounds and experiences of all employees
• And much more!

The EA customizes each training – whether it’s with a group or individuals – to meet the specific issues and offer practical tools.

Training content can include:

• Developing inclusive, healthy and barrier-free communication styles
• Developing flexibility and adapting to differences we encounter
• Conflict resolution: surviving the tough conversations
• See how co-workers get labeled and how to overcome the ones we wear
• What’s our example look like?
• Experiential activities that will help the group develop greater empathy and examine stereotypes and assumptions
• Five things to consider before we say something we’ll regret
• Expecting respect
• Upgrade critical listening skills
• Demanding more from relationships
• Challenges and opportunities to make a difference with each other and our customers

Call the EA today for a free, no-obligation initial consultation, or: