Workplace Application: This insight into human nature will enhance all of your workplace relationships with staff, with peers, and with your own supervisor and make your job easier, and your people more productive.

People change jobs all the time. And they typically don’t leave their company, they leave their manager. Why? One major reason is the huge disconnect between what managers believe is important and what their employees actually consider important in the manager/employee relationship. By using a simple and practical four-step process to focus on what people want and capitalize on their strengths, many of the issues you face as a manager poor performance, low morale, behavioral problems, turnover will simply go away.